FAQ
Q: What is an account?
"Account" is a page where you can check / change the member information registered in ONLINE STORE and check the order information.
* You need to log in in advance to check or change each item.
Q: How long does it take from order to delivery?
Regular product: About 10-15 days from the date of order
Reserved items: From the date of order30Day level
* The estimated delivery date may change due to production reasons.
If you do not receive the item within 4 weeks from the business day standard, please contact customer support.
* Business day standard(Excluding weekends and holidays)
* Order date = payment confirmation date (not the order date)
* Currently, we are unable to confirm the telephone number, etc., and we have confirmed many events where delivery is delayed.
When you place an order, please make sure that your name, phone number, and address are correct before placing your order.
* We have received many inquiries that we cannot confirm the order confirmation email. It may be in the junk folder, so please check it again.
Q: What are the payment methods?
It is possible to use
· Credit card payment
· Carrier payment (docomo payment, SoftBank collective payment, au payment) *Japan only
· Smartphone payment (PayPay / LINEPay)*Japan only
· Deferred payment *Japan only
· Amazon Pay
· Rakuten Pay*Japan only
Q: Is it possible to cancel the product after the order is completed?
Please note that you cannot cancel your order once it has been completed.
When making a purchase, please check and understand the refund policy, etc. before placing an order.
※Due to the circumstances of our production partners, we may not be able to confirm your order because it is out of stock. If it is out of stock, we will cancel it.
Q: Is it possible to change the color or size of the product after the order is completed?
Please contact LA POMME Customer Support within 24 hours of completing your order and we will accept your request if it is in stock in your desired color and size.
Please note that the product cannot be changed.
Q: Is it possible to return or exchange after shipping?
Please note that we do not accept any returns of products due to customer's convenience.
We will accept exchanges due to customer's convenience if you contact LA POMME Customer Support within 3 days after the item arrives. In that case, the shipping fee will be borne by the customer.
* Replacement is limited to one time due to customer's convenience.
* Please note that we will not be able to accept replacement products if they are out of stock.
Please note that we cannot accept returns or exchanges for the following products.
(1) Products that have been scratched or soiled due to the customer's responsibility
(2) Products that have passed 3 days after the product arrived
③ Products that have been used even once, products that have been washed, and products that have been repaired
④ Products that inform you that you cannot return or exchange at the time of sale
⑤ Items with lost accessories or parts
⑥ Items that have been lost or have been separated from the delivery note / product tag / label
⑦ Sale items
* We cannot accept returns due to fraying.
Some fraying may occur depending on the production process. Please note that.
Without contacting usIf the item is returned orIf there is any discrepancy with the contents of the reception, we will not be able to respond at all.If you wish to exchange or return the product, please be sure to contact customer support. We will inform you about the details later.
Q: I received a defective product. What should I do?
In the unlikely event that the item arrives is "defective" or "misdelivered", we are very sorry, but LA POMME within 5 days after the item arrives.Customer supportPlease contact us. We will respond by exchange.
* If a replacement product cannot be prepared, we will respond by returning it.
Q: Where can I contact you?
For inquiries, please contact the customer support email address below.
Please contact us.
* For inquiries after ordering, please enter your order number so that we can respond smoothly.
LA POMME Customer Support:help@lapommeofficial.com
Business hours: Weekdays 10: 00-17: 00
In addition, you can also contact us from the inquiry form on the menu bar.
Q: Is gift wrapping possible?
We apologize for the inconvenience, but due to our logistics system, we are currently unable to accept wrapping. We will prepare a system to meet the needs of our customers in the future, so please wait for a while.
Q：Is it possible to combine separate orders into one?
It is not possible to deliver separate orders together. Please note.
Q: What is the difference between LA POMME petit and LA POMME jours?
Each has a different concept, and we have items with different tastes.
THE APPLE small:
"I've always known a crush since I was a girl. A special French girly style."
With a French girly world view and a design that incorporates a little playfulness, we propose items that add gorgeous colors to everyday life.
THE APPLE days:
"I'm a little modern and I want to walk in Paris."
The image of a woman who enjoys fashion in a contemporary style, valuing her personality. We have items that are feminine and have a design.
Click here for the official website of LAPOMME jours
Q: Do you have any plans to post wearing images?
We are currently considering posting wearing images. I can't answer at the moment when it will be, but it will be posted in the future.